Refund policy
Thank you for purchasing one of our Voduz Hair tools or products.
Our quality control team takes great care to ensure the highest standards are met, and your product arrives in excellent condition. If for any reason you need to return your item, we offer a swift and simple process to follow.
You can DOWNLOAD OUR RETURNS FORM HERE, but please read our refund policy below to ensure you get the best customer support.
STANDARD RETURNS POLICY
All orders placed on Voduzhair.com come with a 21-day returns policy. To qualify, items must be unused, in their original condition, and suitable for resale. If your return meets these requirements and is sent back to us within 21 days along with proof of purchase, you’ll receive a full refund.
After this period, refunds are no longer available—but in certain situations we may offer you a credit or replacement instead.
All customer inquiries should be directed to info@voduzhair.com We ask that you avoid sending multiple inquiries as this may cause a delay in your response time.
Returning Your Product
To initiate a return, email info@voduzhair.com with an explanation of the product in question. Please note at this stage you will be asked to provide Proof of Purchase receipt to validate your warranty, and/or evidence of the issue you are reporting.
Please note that any unauthorised repairs (including fuse and plug replacements) will null any warranty.
The Customer Services Team will respond to you within a 48-hour time frame.
Please note: if the item is personalised/engraved, then it cannot be returned (unless faulty).
Purchases from a Third Party Official Retailer
If you purchased your Voduz product from an authorised third-party retailer, including a pharmacy, all returns, refunds and faulty product queries must be raised directly with the retailer you purchased from.
Please return to or contact the original place of purchase, where the retailer will assess your request in line with their own returns and refunds process.
Purchases from a Voduz/BPerfect Megastore
If you purchased your Voduz product from a Voduz/BPerfect Megastore and need to return a faulty item under warranty, you can return the item to one of our stores, where our team will be able to assist you.
Please note: Electrical items may need to be sent to our technical team for assessment before a warranty claim can be processed.
If returning to a store is not convenient, you can contact our Customer Services Team directly at info@voduzhair.com.
If your item is faulty and falls within our 12-month manufacturer's warranty, our team will assess your return and, where applicable, offer a replacement or credit note up to the value shown on your proof of purchase.
Proof of purchase will be required for all warranty claims.
Reporting a Lost or Damaged Item
If the goods have been lost/stolen and you have not received your order when the courier has confirmed this has been successfully delivered. We require this to be reported within 48 hours to allow track and trace with the courier. Any reports outside this time are unable to be processed
If you have received a damaged item, this must also be reported within 48 hours of receipt of delivery date.
Faults and Manufacturing Faults
Voduz does not operate a repair service, should a manufacturing fault be detected you would receive a replacement product, providing the item is within the manufacturer's warranty
If a limited-edition product is not available this will be replaced on a like-for-like basis with the equivalent product under the warranty terms.
If a product has been deemed faulty or not performing correctly and is within your manufacturer's warranty, we will provide you with returns information, please contact info@voduzhair.com. We require you to print or write out your returns form and include it in your parcel, this would be to identify your return and make the returns process easier and faster.
Return Address
Securely package your return and enclose the Return Form below so that your parcel can be identified and processed through our warehouse accordingly. Return Address details will be issued by email by one of our team members once your return has been logged on our system.
We recommend that you use a registered and insured delivery service as we do not accept responsibility for lost or damaged returns. Doing so will allow you to track your return as we will not be able to facilitate a refund for any returns lost or damaged.
Receiving a Refund
Once the returned item is received, we aim to process a refund or exchange within 14 days from receipt of the goods. Goods are subject to inspection before a refund or exchange is processed.
No right of cancellation, refund, or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product unless the product is defective and you are returning it for this reason.
Under the Consumer Rights Act 2015, you may be entitled to a refund or replacement where goods are found to be faulty or not as described. If you believe any of these to be the case please email info@voduzhair.com within 30 days of receiving your goods.
Receiving a Replacement
Should you receive a faulty item and have this replaced by Voduz, this is subject to our 12-month manufacturer's warranty from the date of the initial purchase. Accessories and brushes are subject to a 6-month warranty from date of purchase. A replacement device will not extend or renew this warranty. Replacements are subject to a fair usage policy.
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Please note, this is in addition to your Statutory Rights